Issues with reports in new trial accounts

Incident Report for ActivTrak

Resolved

This incident has been resolved.
Posted Nov 15, 2023 - 22:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 15, 2023 - 18:16 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 15, 2023 - 17:53 UTC

Investigating

Our engineering team is investigating increased error rates associated with reporting. The errors appear to be limited to new trial accounts.
Posted Nov 15, 2023 - 17:46 UTC
This incident affected: Web Application and API / ActivConnect.