All Systems Operational
Frontend UI ? Operational
Frontend API Servers ? Operational
Export Services ? Operational
Digest Service ? Operational
Real-time Screenshots ? Operational
Agent Download ? Operational
Third-party Components Operational
Recurly API Operational
Intercom Intercom APIs Operational
SendGrid API v2 Operational
Google Cloud Platform Google BigQuery Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 29, 2020
Intermittent login issues
Resolved - This incident has been resolved.
May 29, 12:43 UTC
Investigating - We are investigating reported issues with login. Some users may encounter an issue where successful input of credentials leads to a "spinning circle".

While we investigate the issue you can use the following workaround to access your account:

After you enter valid credentials and see the "spinning circle", enter https://app.activtrak.com/#/app/home in the navigation bar of your browser to access your account.
May 29, 11:44 UTC
May 28, 2020

No incidents reported.

May 27, 2020
Elevated API Errors
Resolved - This incident has been resolved.
May 27, 16:49 UTC
Identified - The issue has been identified and a fix is being implemented.
May 27, 14:27 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
May 27, 14:23 UTC
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020
Problems Logging In
Resolved - We have resolved the issue where some users were not able to log into their accounts.
May 15, 21:01 UTC
Monitoring - We have implemented the fix that will allow all users to access their accounts. We are monitoring our systems for proper operations.
May 15, 20:54 UTC
Update - We are continuing to work on a fix for this issue.
May 15, 20:53 UTC
Identified - We have identified the root cause of the login problems for some users and are working on implementing a fix.
May 15, 20:53 UTC
Update - We are continuing to investigate this issue.
May 15, 20:51 UTC
Investigating - We are currently investigating reports of users not being able to access their accounts due to problems while logging in.
May 15, 20:46 UTC
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