Birch Grove Software, inc. Status

All Systems Operational

Frontend UI Operational

Frontend API Servers Operational

Export Services Operational

Digest Service Operational

Real-time Screenshots Operational

Agent Download Operational

Third-party Components Operational

Recurly API Operational

Intercom Intercom APIs Operational

SendGrid API v2 Operational

Google Cloud Platform Google BigQuery Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

Resolved - We have identified and fixed the reported login issues.
Apr 1, 14:28 UTC

Monitoring - The issue with login failures for certain accounts should now be resolved. We are continuing to monitor the situation.
Apr 1, 11:35 UTC

Identified - The issue has been identified and we are working on a fix.
Apr 1, 11:21 UTC

Investigating - We are currently investigating reports of login failures for certain accounts.
Apr 1, 10:55 UTC

Errors loading account dashboards and reports

Resolved - This incident has been resolved.
Apr 1, 02:46 UTC

Identified - The issue with loading of account dashboards and reports has been identified. We are working on a fix and will update status when the fix is deployed.
Mar 31, 22:50 UTC

Investigating - We are currently investigating reports of errors with loading of account dashboards and reports.
Mar 31, 22:38 UTC

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.