Birch Grove Software, inc. Status

All Systems Operational

Frontend UI Operational

Frontend API Servers Operational

Export Services Operational

Digest Service Operational

Real-time Screen Views Operational

Agent Download Operational

Third-party Components Operational

Intercom Intercom APIs Operational

SendGrid API v2 Operational

Google Cloud Platform Google BigQuery Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Chargebee API Operational

Chargebee Webhook Operational

Chargebee Hosted Pages Operational

Chargebee Email Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 25, 2020

No incidents reported today.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

Screen views not loading for some accounts

Resolved - This incident has been resolved.
Oct 23, 19:52 UTC

Monitoring - We are continuing to monitor the issue with screen views not loading correctly.
Oct 22, 21:01 UTC

Investigating - We are currently investigating an issue with the real-time screen view service. Some accounts may experience slow or no loading of screen views.
Oct 22, 17:00 UTC

Oct 22, 2020

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

Active users not reporting correctly in the Team Pulse report

Resolved - This incident has been resolved.
Oct 13, 12:47 UTC

Monitoring - We have implemented a fix for active users not showing in the Team Pulse report for some accounts. We will continue to monitor to ensure proper operation.
Oct 12, 22:03 UTC

Identified - We have identified the root cause affecting several accounts not being able to see active users in their Team Pulse reports. We are working on the fix and will release it once verified.
Oct 12, 20:40 UTC

Investigating - We are currently investigating an issue causing the Team Pulse report to show active users as inactive in some accounts.
Oct 12, 20:37 UTC

Oct 12, 2020

Oct 11, 2020

No incidents reported.