Birch Grove Software, inc. Status

All Systems Operational

Frontend UI Operational

Frontend API Servers Operational

Export Services Operational

Digest Service Operational

Real-time Screenshots Operational

Agent Download Operational

Third-party Components Operational

Recurly API Operational

Intercom Intercom APIs Operational

SendGrid API v2 Operational

Google Cloud Platform Google BigQuery Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

Delay in Agent Data

Resolved - This incident has been resolved.
Sep 25, 00:04 UTC

Monitoring - We have implemented a fix for the delay in agent data. We will continue to monitor our systems to ensure the incident has been resolved.
Sep 24, 20:09 UTC

Identified - We have identified the issue causing a delay in agent data. We are implementing a fix that should resolve the incident.
Sep 24, 18:29 UTC

Investigating - Some customers may be experiencing a delay in agent data. Our engineers are currently investigating the issue.
Sep 24, 18:21 UTC

Sep 24, 2020

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.