Missing Sections in ActivTrak Appliction

Incident Report for ActivTrak

Resolved

We have confirmed that the patch put into place has addressed the issue with missing sections in the sidebar navigation.

Posted Sep 13, 2023 - 22:21 UTC

Monitoring

We have implemented a configuration fix for all accounts affected by missing navigation sections in the ActivTrak application. We will continue to monitor to ensure the customer experience is no longer affected by this issue.

Posted Sep 13, 2023 - 21:40 UTC

Identified

We have identified the root cause and are actively addressing any accounts that are affected.

Posted Sep 13, 2023 - 20:19 UTC

Investigating

We are investigating reports of some navigation sections missing from the ActivTrak Application's sidebar navigation.

Posted Sep 13, 2023 - 20:16 UTC

This incident affected: Web Application.