Payment system major outage

Incident Report for ActivTrak

Resolved

The third party outage has been resolved.

Posted Jul 02, 2019 - 15:56 UTC

Monitoring

A fix has been implemented and our payment system is working as expected. We will continue to monitor the service to ensure full restoration has been completed.

Posted Jul 02, 2019 - 14:19 UTC

Identified

Our payment system has reported a major outage that affects all of their systems. During this outage, customers will not be able to upgrade their account or make any changes to their ActivTrak subscription.

Posted Jul 02, 2019 - 14:10 UTC