The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected.
We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service.
Posted Apr 30, 2026 - 18:41 UTC
Monitoring
The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating.
We will continue to monitor until all systems have fully stabilized.
Posted Apr 30, 2026 - 13:58 UTC
Identified
We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available.
Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring.
Posted Apr 30, 2026 - 13:33 UTC
Investigating
We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service.
We will provide another update as soon as we have more information.