Weekly Digest Delay for US Region

Incident Report for ActivTrak

Resolved

This incident has been resolved.

Posted Feb 07, 2022 - 23:38 UTC

Monitoring

We have implemented the fix and we are seeing the Weekly Digest backlog drain. All accounts should receive their Weekly Digest within the next few hours.

Posted Feb 07, 2022 - 15:59 UTC

Identified

We have identified the root cause of the Weekly Digest queue not processing for most US region accounts. We are working on implementing the fix.

Posted Feb 07, 2022 - 15:32 UTC

Investigating

We are investigating a backlog of Weekly Digest processing for most US region accounts. This will cause a delay in the delivery of the Weekly Digest email.

Posted Feb 07, 2022 - 15:26 UTC

This incident affected: Email Subscriptions.