Account Signups Failing

Incident Report for Birch Grove Software, inc.

Resolved

This incident has been resolved.

Posted Aug 25, 2021 - 00:22 UTC

Monitoring

We have implemented a fix for the issue that caused new accounts from being able to be created. We are monitoring our systems for proper operation.

Posted Aug 24, 2021 - 21:48 UTC

Identified

We have identified the root cause and are working on fixing the problem.

Posted Aug 24, 2021 - 21:13 UTC

Investigating

We are investigating reports of account signups failing. This appears to only be affecting new accounts during the account creation process.

Posted Aug 24, 2021 - 21:08 UTC

This incident affected: Web Application and Frontend API Servers.