Delay in Coaching and Insights Reporting

Incident Report for ActivTrak

Resolved

All systems are operating as expected and all affected customers should not see a delay in their data.

Posted Aug 17, 2021 - 19:43 UTC

Monitoring

We have restarted a data processing service responsible for the ingestion of data used by our coaching and insights reports. We are monitoring our systems for optimal performance. All accounts should be up-to-date with their data in the affected reports.

Posted Aug 17, 2021 - 14:30 UTC

Investigating

We are investigating an issue where some customers may see a delay in data for their coaching and insights reports. Our engineers are aware of the problem and working on a resolution.

Posted Aug 16, 2021 - 15:51 UTC

This incident affected: Web Application.