Increased error rate with backend services

Incident Report for ActivTrak

Resolved

This incident has been resolved.
Posted Jul 20, 2023 - 19:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 20, 2023 - 18:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 20, 2023 - 17:34 UTC

Investigating

Our engineering team is investigating an increased error rate with backend services. We are aware of the root cause and are working on a solution.
Posted Jul 20, 2023 - 17:28 UTC
This incident affected: Web Application, Data Ingestion, and Email Subscriptions.