Intermittent Login Failures

Incident Report for Birch Grove Software, inc.

Resolved

We have confirmed that the implemented fix has resolved the intermittent login errors.

Posted Apr 21, 2021 - 18:24 UTC

Monitoring

We have fixed the issue causing intermittent login errors. We are monitoring our systems for proper operation.

Posted Apr 21, 2021 - 18:07 UTC

Identified

We have identified the cause of the intermittent login failures and are implementing the fix.

Posted Apr 21, 2021 - 17:35 UTC

Investigating

We are investigating reports of some accounts intermittently not able to log into the ActivTrak web application.

Posted Apr 21, 2021 - 17:27 UTC

This incident affected: Frontend UI and Frontend API Servers.