Increased error rate for certain dashboard and reports

Incident Report for ActivTrak

Resolved

This incident has been resolved.
Posted Oct 01, 2020 - 23:29 UTC

Update

We are still tracking an elevated number of errors from an external provider. Our engineers are in contact with the provider and continue to work toward a resolution.
Posted Oct 01, 2020 - 21:11 UTC

Monitoring

We have identified that one of our external providers is seeing an increased error rate which is cascading back to our front end experience. We are continuing to monitor the situation and will provide further updates soon.
Posted Oct 01, 2020 - 18:20 UTC

Investigating

We are currently investigating reports where dashboards and certain reports fail to load. Our engineers are actively investigating root cause and we will provide further updates soon.
Posted Oct 01, 2020 - 16:45 UTC
This incident affected: Web Application.
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