Some users may be experiencing issues logging in

Incident Report for Birch Grove Software, inc.

Resolved

This incident has been resolved.

Posted May 24, 2021 - 20:51 UTC

Update

Our engineering team is still working on a resolution. Some customers may be unable to login until this issue is resolved.

Posted May 24, 2021 - 19:46 UTC

Update

We are seeing another increase in errors rates on our backend. We are working with our hosting provider on a resolution.

Posted May 24, 2021 - 19:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 24, 2021 - 18:36 UTC

Investigating

Some users may be experiencing issues logging in. Our engineering team is investigating the issue.

Posted May 24, 2021 - 18:24 UTC

This incident affected: Frontend UI.