Increased error rates with backend services

Incident Report for ActivTrak

Resolved

This incident has been resolved.
Posted Jul 26, 2023 - 16:03 UTC

Update

Our engineering team continues to monitor the platform and all functionality is working as expected. Some accounts may still experience delayed data in their reports. Reports will catch up as we continue to process through the backlog.
Posted Jul 25, 2023 - 16:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 25, 2023 - 01:02 UTC

Update

We are continuing to investigate this issue.
Posted Jul 24, 2023 - 17:11 UTC

Investigating

We are currently investigating increased error rates with our backend services.
Posted Jul 24, 2023 - 16:53 UTC
This incident affected: Web Application, Data Ingestion, and Email Subscriptions.
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