Active users not reporting correctly in the Team Pulse report

Incident Report for ActivTrak

Resolved

This incident has been resolved.
Posted Oct 13, 2020 - 12:47 UTC

Monitoring

We have implemented a fix for active users not showing in the Team Pulse report for some accounts. We will continue to monitor to ensure proper operation.
Posted Oct 12, 2020 - 22:03 UTC

Identified

We have identified the root cause affecting several accounts not being able to see active users in their Team Pulse reports. We are working on the fix and will release it once verified.
Posted Oct 12, 2020 - 20:40 UTC

Investigating

We are currently investigating an issue causing the Team Pulse report to show active users as inactive in some accounts.
Posted Oct 12, 2020 - 20:37 UTC
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