Elevated API errors for some accounts

Incident Report for ActivTrak

Resolved

This incident has been resolved.
Posted Nov 28, 2023 - 19:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 28, 2023 - 16:45 UTC

Identified

We are continuing to see an elevated API error rate for some accounts. Our engineering team is continuing to investigate root cause.
Posted Nov 28, 2023 - 16:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 28, 2023 - 16:03 UTC

Investigating

We're experiencing an elevated level of API errors for a subset of customer accounts and are currently looking into the issue.
Posted Nov 28, 2023 - 15:59 UTC
This incident affected: Web Application and API / ActivConnect.