Screenshot alarm report pages not loading properly

Incident Report for Birch Grove Software, inc.

Resolved

This incident has been resolved.

Posted Dec 22, 2022 - 15:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 21, 2022 - 22:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 21, 2022 - 21:33 UTC

Update

We are continuing to investigate this issue.

Posted Dec 21, 2022 - 21:08 UTC

Investigating

Our engineering team is investigating elevated error rates associated with viewing screenshot alarm report pages.

Posted Dec 21, 2022 - 20:50 UTC

This incident affected: Web Application and Frontend API Servers.