Problems Logging In

Incident Report for ActivTrak

Resolved

We have resolved the issue where some users were not able to log into their accounts.
Posted May 15, 2020 - 21:01 UTC

Monitoring

We have implemented the fix that will allow all users to access their accounts. We are monitoring our systems for proper operations.
Posted May 15, 2020 - 20:54 UTC

Update

We are continuing to work on a fix for this issue.
Posted May 15, 2020 - 20:53 UTC

Identified

We have identified the root cause of the login problems for some users and are working on implementing a fix.
Posted May 15, 2020 - 20:53 UTC

Update

We are continuing to investigate this issue.
Posted May 15, 2020 - 20:51 UTC

Investigating

We are currently investigating reports of users not being able to access their accounts due to problems while logging in.
Posted May 15, 2020 - 20:46 UTC
This incident affected: Web Application.
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