Degraded performance for reports and exports

Incident Report for Birch Grove Software, inc.

Resolved

This incident has been resolved.

Posted May 14, 2021 - 19:49 UTC

Monitoring

Our engineering team has deployed a fix to production and we are monitoring our systems.

Posted May 14, 2021 - 19:34 UTC

Update

Our engineering team is currently testing a fix internally and they estimate deployment to production within the next few hours.

Posted May 14, 2021 - 16:50 UTC

Identified

Our engineering team has identified a root cause to the degraded performance and they are working on a fix.

Posted May 13, 2021 - 20:43 UTC

Investigating

We are currently investigating reports of degraded performance around reports and exports.

Posted May 13, 2021 - 16:40 UTC

This incident affected: Frontend API Servers and Export Services.