Error logging into ActivTrak Application

Incident Report for Birch Grove Software, inc.

Resolved

The issue that caused some accounts from being able to log into the ActivTrak application has been resolved.

Posted Feb 09, 2022 - 14:15 UTC

Monitoring

We have identified and implemented a fix to the issue that caused some customers to not be able to log into the ActivTrak application. We are continuing to monitor or systems to ensure proper operation.

Posted Feb 08, 2022 - 21:41 UTC

Investigating

We are investigating reports of some accounts not being able to log into the ActivTrak Application.

Posted Feb 08, 2022 - 20:49 UTC

This incident affected: Web Application and Frontend API Servers.