Issues with login and dashboards

Incident Report for Birch Grove Software, inc.

Resolved

This incident has been resolved.

Posted May 24, 2021 - 15:27 UTC

Monitoring

Our engineering team has deployed a change that has reduced the error rate and they are monitoring the situation.

Posted May 24, 2021 - 14:57 UTC

Identified

Our engineering team is working to resolve increased errors rates with our back-end databases.

Posted May 24, 2021 - 14:36 UTC

Investigating

We are investigating reports of login errors and failures to load dashboards. Our engineering team is investigating the issue.

Posted May 24, 2021 - 14:18 UTC

This incident affected: Frontend UI and Frontend API Servers.