Decreased ActivTrak app performance

Incident Report for ActivTrak

Resolved

The issue that caused some accounts to have degraded performance in the ActivTrak app has been resolved.

Posted May 04, 2021 - 00:09 UTC

Monitoring

We have restarted one of our database servers that were causing performance issues for some accounts. We are continuing to monitor the database to ensure the restart has resolved the performance issues.

Posted May 03, 2021 - 21:43 UTC

Identified

We have identified the cause behind the ActivTrak app having degraded performance for some accounts. We will be implementing the fix and expect all accounts to return to normal operation soon.

Posted May 03, 2021 - 19:30 UTC

Investigating

We are currently investigating an issue that is causing some accounts to have degraded performance when logging in and navigating around the ActivTrak app.

Posted May 03, 2021 - 17:53 UTC

This incident affected: Web Application.