Audit log message processing outage

Incident Report for ActivTrak

Resolved

On April 17, 2024, between 9:30 AM and 10:00 AM CDT, our backend servers experienced an unexpected disruption that impacted the processing of audit log messages. Unfortunately, despite exhaustive efforts, we were unable to recover the audit log messages generated during this 30-minute period.

We deeply regret any inconvenience or concern this may have caused. We recognize the critical importance of maintaining the integrity of your data and are committed to upholding the highest standards of service reliability.

We value your trust and understanding as we continue to improve our systems. If you have any concerns or need further information, please do not hesitate to contact our support team.

Posted Apr 17, 2024 - 14:30 UTC